Contact Us
If you need to reach Best Online Casinos, email [email protected]. That address goes to the editorial team, and we aim to reply within two business days. This page explains what we can help with, what has to go to the casino or a regulator instead, and how to send us a correction so we can check it quickly.
One thing to be clear about first: we are an independent comparison and review publisher. We do not operate any casino, we cannot access your account, release a withdrawal, reverse a deposit, lift a bonus restriction or unlock a verification hold. Nobody here can move money. If your message is about a specific balance or payout, the sections below point you to the people who can actually act on it.
Reach the editorial team
| What you want to raise | Where to send it | What to include |
|---|---|---|
| A factual correction to a review or guide | [email protected] | Page title or URL, the sentence you're disputing, and a source we can verify |
| Outdated bonus terms or a changed offer | [email protected] | Casino name, what the terms say now, and where you saw it |
| Reader feedback on a casino you've used | [email protected] | Casino name, your state, and what happened — dates help |
| Advertising, partnership or commercial enquiries | [email protected] | Company name, the brand involved, and the licence it holds |
| Press, data or research requests | [email protected] | Publication, deadline, and the specific question |
Please don't email us account numbers, full card numbers, government ID images, passwords or screenshots containing them. We don't need them, and we don't want to hold them. If a message arrives with that material, we delete it.
How our commercial relationships work
Some links on this site are commercial. When a reader opens an account through one of them, we may earn a commission from the operator. That is how the site is funded and there is no cost to you either way. Commission does not buy a position in our rankings, and it does not stop us publishing a limitation. If you believe a review reads more favourably than the evidence supports, that is exactly the kind of message we want at [email protected] — tell us which claim and why.
What our editorial ratings mean when you write to us
The scores you see beside each brand are our own editorial assessments, based on desk research into published terms, licensing information, banking pages and game libraries as of Sep 26, 2026. They are not customer review averages and they are not test results — we do not deposit, play or withdraw. If you disagree with a rating, cite the term or condition you think we weighted wrongly and we will look at it again.
Questions we get about specific casinos
Most reader email names one of the brands in our top list. Below are three we're asked about most often, with the detail we'd normally give in a reply. Every offer here is as advertised by the operator; the terms attached to them are the operator's, and they change, so read the promotion page before you commit money.
Raging Bull — the biggest headline number, and the longest set of conditions
Raging Bull sits top of our list at 10.0 because its advertised welcome package, 410% up to $10,000 plus 50 free spins, is among the largest match offers in the group and the brand has a long, consistent operating history behind it. The questions we get are almost always about the conditions rather than the headline: match percentages of that size typically arrive with playthrough requirements, a maximum bet while bonus funds are live, a cashout cap, and an expiry date. Check all four before depositing — the $10,000 ceiling assumes a deposit most readers would never make, so the realistic value is a fraction of the advertised figure.
Limitation: high-percentage matches are the hardest bonuses to clear. If you want something you can withdraw from quickly, this is not the offer to pick.
Magician Bet — the one to ask about if wagering is your sticking point
Magician Bet rates 9.9 with us for a different reason entirely: its 101% No Wagering offer removes the playthrough condition that causes most of the complaints we receive. No wagering means winnings from the bonus are not locked behind a multiple you have to bet through first. Even so, "no wagering" rarely means "no rules" — look for a maximum bonus amount, a minimum qualifying deposit and a time window to use it.
Limitation: the match ceiling is far smaller than the headline packages elsewhere on the list, so heavier depositors will see less nominal value.
Slots of Vegas — a slots-led offer tied to one specific game
Slots of Vegas earns 9.6 for a library weighted heavily toward slots and a welcome deal of 375% plus 50 free spins on Cash Chaser. Note the wording: those spins are game-specific, which matters because spin value, the game's RTP and any winnings cap all follow from that single title. Readers who assume free spins are usable anywhere are the ones who email us disappointed.
Limitation: a slots-first catalogue means table and live-dealer players get less from the package than they would elsewhere.
Others in the list you may be writing about
| Casino | Advertised welcome offer | Our rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Two things worth flagging from that table, because they generate email. Offers quoted in SC are sweepstakes-style currencies, not dollars, and redemption works differently from a cash withdrawal. And the Amazon Jackpots reward requires a $20 purchase — it is a paid package, not a giveaway.
Money questions we can and can't answer
We can explain how casino banking generally works in the US. We cannot chase a payment for you.
- Cost to take part: minimum deposits are usually modest, but a bonus often has its own higher qualifying minimum. Depositing under it is the single most common reason a reader's bonus never appears.
- Paying in: debit cards are the most widely accepted method for US players. Credit card deposits are accepted by some operators and declined by some card issuers, so a refusal may come from your bank rather than the casino. ACH bank transfers and online banking are common, e-wallet support varies by brand, and PayPal availability in particular differs between state-regulated sites and other operators — verify it on the cashier page rather than assuming.
- Getting paid: withdrawal routes are usually narrower than deposit routes. Many casinos return funds to the original method where they can, then fall back to bank transfer or check. Expect a minimum withdrawal amount, a daily or weekly cap, and a pending or review period before processing starts.
- Fees and timing: deposits are often free; withdrawals may carry a processing fee, especially on wire transfers or repeat requests within a short window. Advertised payout times are the operator's own claims and we present them as such — we have not timed them.
If a withdrawal is late, the order is: contact the casino's support, ask in writing which stage it's at, then escalate through its formal complaints procedure. Keep the ticket numbers.
Verification: the most common reason a payout stalls
Licensed operators must confirm who you are. Know Your Customer checks typically mean photo ID, a proof of address and evidence you own the payment method. Larger or unusual balances can trigger source-of-funds questions, where the casino asks how you funded your play. This is a legal obligation on them, not a stalling tactic, though slow handling of it is a fair complaint. Doing the upload when you open the account, rather than when you first cash out, removes most of the delay. We can explain the process; we cannot verify you or speak to an operator on your behalf.
Game questions we're happy to take
Questions about what's actually on offer are firmly in our lane. Across the brands we cover, the catalogue usually breaks into a few groups: slots, including progressive jackpots where a shared prize pool builds across players; table games such as blackjack, roulette and baccarat, where published house edges differ sharply between variants; live dealer rooms streaming real tables in real time, generally with higher minimum stakes and no demo mode; and mobile play, either in a browser or through a dedicated app, which is where most readers now play. Ask us about return to player percentages, slot volatility or how random number generators are tested and we'll answer with what the software provider or operator publishes, and say so when a figure isn't disclosed.
The other products these operators run
Several brands on our list are not casino-only. BetUS, for example, is known for sportsbook betting alongside its casino, and the two sit under different rules: sports wagers settle on real-world events over hours or days, casino play settles instantly, and bonuses rarely cross between the two — casino bonus funds usually cannot be used on sports markets, and sportsbook playthrough is counted differently. Poker rooms, bingo, virtual sports and racebooks appear on some platforms too. If you're emailing about a promotion, tell us which product it belongs to; a sportsbook offer and a casino offer with the same headline percentage behave nothing alike.
Legal standing, eligibility and where to escalate
You must be at least 21 at most US online casinos, and 18 or 21 depending on the state and product elsewhere. Online casino gambling in the United States is regulated state by state, not by a single national licence: a handful of states license and supervise real-money online casinos through their own gaming authority, while others permit sports betting only, sweepstakes-style play, or nothing at all. Federal law sits over the top of this mainly through statutes affecting interstate transmission and payment processing, but the question of whether you may legally open an account is answered by your state, not by Washington.
Two distinctions worth holding onto. First, a site accepting deposits from your state is not the same as being authorized to serve your state — those are separate facts and we try to keep them separate in our reviews. Second, sweepstakes and social casinos operate under promotional law rather than gaming licences, so the player protections and redemption rules differ. We don't claim a specific licence for any brand unless the operator publishes it.
If you have a dispute a casino won't resolve, the escalation path runs: the operator's written complaints procedure first, then the licensing authority named in its terms, and for state-licensed sites the state gaming regulator that issued the permit. We can point you toward the right body; we have no authority to rule on a complaint and no influence over an operator's decision.
If gambling has stopped being fun
Please don't email us for crisis help — we're a publisher and we can't provide it. Free, confidential support is available in the US through the National Problem Gambling Helpline on 1-800-522-4700, by call or text, 24 hours a day. Operators are also required to offer tools you can use immediately: deposit and loss limits, session reminders, cooling-off periods and self-exclusion. Third-party blocking software can restrict gambling sites across your devices. Our responsible gambling guide explains how each of these works and what happens once you activate them. Gambling is entertainment with a cost attached; it is not a way to make money or fix a shortfall.
Before you write
- Check whether the answer is already in the relevant review or guide — bonus terms, banking limits and state availability are covered there.
- If it's about your account or a payment, contact the casino's own support first and keep the reference number.
- If it's a correction, send the page, the exact claim and a verifiable source.
- Email [email protected] with a subject line naming the casino or page. We reply within two business days, though volume occasionally pushes that out.
More about who we are and how we research is on our about page, and the rules covering use of this site are set out in our terms and conditions. Readers outside the US sometimes reach us about restriction-free play abroad; our guide to UK casinos not on GamStop covers that market separately and does not apply to US players.
Corrections carry weight here. If something on this site is wrong, tell us and we'll fix it and note the change.